Customer Service / FAQ
Below you will find answers to the most frequently asked questions about Connect Property.
When you complete and submit the enquiry form on Connect Property, we match your request with suitable local property professionals based on your needs. These professionals may contact you by phone or email to share details about their services, experience, and pricing.
Once you receive multiple responses, you can compare professionals based on what matters most to you, such as local market knowledge, communication style, experience level, or service fees.
If none of the offers meet your expectations, you are free to decline them. The service is completely free and non binding.
No. Connect Property is an independent platform and is not owned or operated by an estate agency. We act solely as a neutral connection service.
No. Using Connect Property is entirely free for users and there is no obligation to proceed with any professional.
Property professionals who partner with Connect Property pay a referral fee when we introduce interested customers to them. This fee applies regardless of whether the professional is ultimately chosen, which encourages them to provide competitive and high quality offers.
Yes. Your personal information is handled in accordance with GDPR requirements and stored securely within our data management systems. Property professionals are only permitted to use your details to respond to your enquiry and provide relevant offers. For more information, please refer to our Privacy Policy.